CYARTLegal // Terms
Terms & Conditions
This page contains the complete Terms & Conditions of CyArt Tech: Part A applies to clients and users of our services, and Part B applies to employees and interns. Refunds are summarised in our Refund & Cancellation Policy.
General Terms & Conditions
These Terms govern access to and use of all services, platforms and products provided by CyArt Tech. By using our services, you agree to be legally bound by these Terms in their entirety.
01Acceptance of Terms
By accessing, browsing, or using any services provided by CyArt Tech ("CyArt Tech", "CyArt", "Company", "we", "us", or "our"), you ("User", "Client", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind such organization.
1.1Eligibility
You must be at least 18 years of age or the age of legal majority in your jurisdiction to use our services.
1.1.1Organizational Use
Organizations entering into these Terms must be duly incorporated or registered entities. The individual accepting these Terms must be an authorized signatory or officer of the organization, with the legal capacity to bind the entity to contractual obligations.
1.1.2Government Entities
Government agencies and public sector bodies are subject to supplementary terms as outlined in Section 9 (Government & Sovereign Terms). In the event of conflict between these general Terms and the Government-specific terms, the Government-specific terms shall prevail.
1.2Modifications to Terms
CyArt reserves the right to modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days prior to taking effect. Continued use of services after the effective date constitutes acceptance of the revised Terms.
1.2.1Version Control
All versions of these Terms are archived and available upon request. Each version is identified by its effective date and version number. Users may request previous versions by contacting [email protected].
02Services & Service Descriptions
CyArt provides autonomous offensive cybersecurity services, including but not limited to vulnerability assessment, penetration testing, security monitoring, threat intelligence, and compliance architecture.
2.1Service Scope
The specific scope of services is defined in the applicable Statement of Work (SOW), Service Order, or subscription plan selected by the Client.
2.1.1CyVul Track
Autonomous vulnerability scanning, assessment, and tracking platform. Includes continuous asset discovery, vulnerability prioritization using CVSS v4.0 scoring, and remediation tracking. Service availability: 99.95% uptime SLA.
2.1.2CyShield
Real-time threat detection, prevention, and incident response platform. Includes behavioral analysis, anomaly detection, automated threat containment, and forensic evidence preservation. Response time SLA: Critical threats acknowledged within 15 minutes.
2.1.3CyAnalyse
Advanced security analytics and intelligence platform. Provides threat landscape analysis, attack surface mapping, risk scoring, and predictive threat modeling using machine learning algorithms.
2.1.4CyKnock
Full-spectrum penetration testing platform simulating real-world adversary techniques aligned with MITRE ATT&CK framework. Includes external, internal, web application, API, mobile, and social engineering assessments.
2.2Service Level Agreements
Service performance is governed by the applicable SLA annexed to the Client's contract or subscription plan.
2.2.1Uptime Commitment
CyArt commits to a minimum availability of 99.95% for cloud-hosted services, measured on a monthly basis. Scheduled maintenance windows are excluded and communicated at least 72 hours in advance.
2.2.2SLA Credits
If the monthly uptime percentage falls below the committed threshold, Clients are entitled to service credits as follows: below 99.95% - 10% credit; below 99.0% - 25% credit; below 95.0% - 50% credit. Credits are applied to future invoices and do not exceed 50% of the monthly service fee.
2.3Service Modifications
CyArt may update, modify, or discontinue features within its services to improve functionality, security, or compliance. Material changes to service functionality are communicated 30 days in advance. Clients may terminate affected services without penalty if modifications materially reduce agreed-upon functionality.
03User Obligations & Acceptable Use
Users agree to use CyArt services in compliance with all applicable laws, regulations, and these Terms. Violation of this section may result in immediate suspension or termination of services.
3.1Permitted Use
Services may only be used for lawful cybersecurity purposes within the scope authorized by the Client's subscription or contract.
3.1.1Authorization Requirement
Clients must have proper written authorization to conduct security assessments on target systems. CyArt is not liable for unauthorized testing conducted by Clients against systems they do not own or have explicit permission to test.
3.1.2Scope Compliance
All testing activities must remain within the scope defined in the SOW or service configuration. Out-of-scope testing, including testing against production systems not explicitly authorized, is strictly prohibited.
3.2Prohibited Activities
The following activities are expressly prohibited:
3.2.1Unauthorized Access
Using CyArt services to gain unauthorized access to systems, networks, or data that the Client does not own or have explicit written permission to test. This includes deploying CyArt tools against third-party infrastructure without proper authorization agreements.
3.2.2Malicious Use
Using CyArt services for malicious purposes, including but not limited to deploying ransomware, exfiltrating data for unauthorized purposes, conducting denial-of-service attacks, engaging in espionage, or any activity that violates applicable cybercrime legislation.
3.2.3Reverse Engineering
Decompiling, disassembling, reverse engineering, or attempting to derive the source code of CyArt's proprietary software, algorithms, or infrastructure, except to the extent expressly permitted by applicable law that cannot be contractually waived.
3.3Account Security
Users are responsible for maintaining the security of their account credentials and for all activities conducted under their accounts.
3.3.1Credential Management
Users must use strong, unique passwords and enable multi-factor authentication where available. Sharing of account credentials is prohibited. Users must notify CyArt immediately upon discovering any unauthorized use of their account.
3.3.2API Key Security
API keys and access tokens must be stored securely, rotated regularly (recommended: every 90 days), and never embedded in client-side code, public repositories, or unencrypted communication channels.
04Intellectual Property Rights
All intellectual property rights relating to CyArt's platform, services, software, documentation, branding, and methodologies are exclusively owned by CyArt Tech.
4.1CyArt's Intellectual Property
CyArt retains all rights, title, and interest in and to its platforms, services, software, algorithms, machine learning models, proprietary methodologies, trademarks, trade secrets, and all associated intellectual property.
4.1.1License Grant
Subject to these Terms and payment of applicable fees, CyArt grants Clients a limited, non-exclusive, non-transferable, revocable license to access and use the services for the duration of their subscription or contract period, solely for the Client's internal cybersecurity purposes.
4.1.2Restrictions
Clients may not sublicense, sell, resell, lease, distribute, or otherwise make the services available to any third party without CyArt's prior written consent. White-label and reseller arrangements require a separate commercial agreement.
4.2Client Data Ownership
Clients retain all rights to their proprietary data, including vulnerability reports, security assessments, and compliance documentation generated from their use of CyArt services.
4.2.1Data License to CyArt
Clients grant CyArt a limited license to process Client data solely for the purpose of delivering the contracted services. This license terminates upon contract expiration. CyArt does not use Client data for training machine learning models unless explicitly authorized in writing.
4.2.2Aggregated Data
CyArt may use aggregated, anonymized, and de-identified data derived from service usage for research, product improvement, and industry benchmarking purposes. Such data cannot be reverse-engineered to identify any individual Client.
05Payment Terms & Billing
All fees and charges for CyArt services are as set forth in the applicable service order, subscription plan, or contract.
5.1Fee Structure
Services are billed on a subscription (monthly/annual) or project-based basis as specified in the applicable agreement.
5.1.1Currency & Taxes
All fees are quoted in the currency specified in the service agreement. Fees are exclusive of applicable taxes, duties, and levies, which are the Client's responsibility. CyArt will charge applicable taxes as required by law.
5.1.2Price Adjustments
CyArt may adjust pricing for renewal periods with at least 60 days' advance written notice. Clients who do not agree to price adjustments may terminate their subscription at the end of the current term without penalty.
5.2Payment & Late Fees
Payment is due within 30 days of invoice date unless otherwise specified in the contract. Overdue payments accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. CyArt reserves the right to suspend services for accounts overdue by more than 15 days.
5.2.1Refund Policy
Pre-paid annual subscriptions cancelled within the first 30 days are eligible for a pro-rata refund. After 30 days, fees are non-refundable except where required by mandatory consumer protection laws. Project-based engagements are refundable only for undelivered milestones.
06Confidentiality
Each party acknowledges that it may receive or have access to confidential information of the other party during the course of their engagement, discussions, or business dealings.
6.1Confidential Information
"Confidential Information" refers to all information of either Party, whether technical, business, or of another nature (including trade secrets, know-how, technology, strategic partners, customers, business plans, promotional and marketing activities, finances, and other business affairs), disclosed by the disclosing Party to the receiving Party or learned by the receiving Party in the course of its discussions, business dealings, or physical or electronic access to the premises or services of the disclosing Party. This information is identified as being proprietary and/or confidential, or the receiving Party should reasonably know to treat it as confidential.
6.1.1Exclusions
Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of confidential information; or (d) is received from a third party without restriction on disclosure.
6.2Obligations of Confidentiality
The receiving party shall protect Confidential Information with at least the same degree of care it uses for its own confidential information, but in no event less than reasonable care. Confidential Information may only be disclosed to personnel who need to know and who are bound by equivalent confidentiality obligations. These obligations survive for a period of five (5) years following the date of disclosure, or indefinitely for trade secrets.
6.3Permitted Disclosures
A party may disclose Confidential Information where required by applicable law, court order, or government authority, provided that the disclosing party: (a) gives the other party prompt prior written notice where lawfully permitted; (b) cooperates with the other party in seeking a protective order or other appropriate relief; and (c) discloses only that portion of the Confidential Information legally required to be disclosed.
07Employment and Internship Commitments and Information
This section governs the terms applicable to individuals engaged with CyArt Tech in an employment or internship capacity. Both full-time employees and interns are subject to these provisions in addition to any separate employment agreement or internship agreement executed between the parties.
7.1Agreement to Terms
By accepting an employment or internship position at CyArt Tech ("Company"), the employee or intern ("Personnel") enters into a legally binding agreement governed by these Terms and Conditions ("Terms"). These Terms outline the professional relationship, use of Company resources, intellectual property, and confidentiality obligations. By accepting the offer, Personnel acknowledge having read, understood, and agreed to comply with these Terms. The engagement at CyArt Tech is designed to provide hands-on professional experience and foster skill development in a real-world setting. While an internship is educational in nature, all Personnel will contribute to meaningful projects. An internship engagement does not constitute permanent employment, and any resources or benefits provided are intended to support professional growth and project involvement.
7.2Employment or Internship Structure
The engagement program is structured to provide a progressive learning experience, beginning with onboarding and culminating in active project participation.
7.2.1Duration and Nature
The engagement is a remote learning opportunity designed to provide practical experience while meeting professional or educational objectives. The standard internship tenure is 4 months, as specified in the individual Internship Agreement. The Company may extend or modify this duration based on performance, project needs, or learning goals. Employees and interns must demonstrate self-discipline, time management, and professional communication skills, maintaining regular connectivity during designated hours and meeting technical infrastructure requirements.
7.2.2Learning Phase
Upon onboarding, personnel enter a Learning Phase where daily or weekly tasks will be assigned, each with specific deadlines for submission. The first week consists of general tasks relevant to the field, after which a specific domain will be assigned and domain-related tasks will be provided. Tasks not submitted by the deadline during the Learning Phase will not be accepted afterward. The schedule during this phase is flexible, but personnel must contact their manager between 10:30 AM and 5:30 PM IST for support. If a meeting is scheduled, attendance is mandatory, and details will be shared in advance. Meetings during the Learning Phase are held as needed.
7.2.3Work Schedule
Outside the Learning Phase, employees and interns must adhere to an assigned schedule, committing to a minimum of 35 productive hours per week unless otherwise specified. Schedule deviations require advance notice to supervisors, and backup communication channels must be established for emergencies. The schedule balances professional commitments with personal or educational goals. During the Project Development Phase, the team will collectively decide the work schedule.
7.2.4Performance Expectations
Performance is evaluated based on task and project completion, quality of work, and professional conduct. All personnel must meet deadlines, provide regular updates, and produce work that meets professional standards, including thorough review and documentation. Professional interactions with team members, supervisors, and clients must reflect appropriate etiquette. Regular performance reviews will assess skills and professional growth, with constructive feedback to be incorporated. Meeting these expectations is essential for program completion and future opportunities.
7.3Intellectual Property Rights
All intellectual property created during the course of employment or internship is subject to the following provisions.
7.3.1Company Ownership
All intellectual property created during the engagement - including designs, documents, research, and other work products - is exclusively owned by CyArt Tech. This includes modifications to existing projects and extends to all rights to use, modify, or monetize the work. Employees and interns must document all creations thoroughly, and ownership persists indefinitely beyond the term of engagement.
7.3.2Pre-existing Intellectual Property
Personnel must declare any pre-existing intellectual property before incorporating it into Company projects, providing documentation of its creation and any applicable licenses. The Company receives a non-exclusive, perpetual license to use such IP within Company projects, while the individual retains ownership for other uses. Clear documentation must distinguish pre-existing IP from new work to avoid disputes.
7.3.3Documentation and Disclosure
Employees and interns must maintain detailed records of all work, including task logs, notes, and project details. Documentation must follow Company standards, including project specifications and reports, and becomes Company property. Records must clearly separate pre-existing and new work.
7.4Confidentiality Obligations
All employees and interns are subject to strict confidentiality obligations throughout and beyond the term of their engagement.
7.4.1Scope of Confidential Information
Confidential information includes all non-public data accessed or created during employment or internship, such as project details, client information, business strategies, and internal communications. This applies regardless of how the information is obtained or whether it is explicitly marked confidential.
7.4.2Duration of Confidentiality
Confidentiality obligations extend indefinitely beyond the conclusion of employment or internship. Personnel must not use or disclose confidential information for any purpose, even if it becomes publicly available through other means, as the obligation is tied to its original confidential nature.
7.4.3Security Measures
All personnel must use encryption, secure passwords, and follow Company security protocols to protect confidential information. Physical security measures include a clean desk policy and secure document disposal. Security breaches must be reported immediately, and regular audits ensure compliance.
7.4.4Financial Implications of Breach
Unauthorized disclosure causing financial loss may result in the employee or intern being held liable for damages, including lost business, legal costs, and remedial expenses. The Company may pursue legal action to recover damages based on documented losses.
7.5System Usage and Security
All employees and interns are required to maintain appropriate technical infrastructure and adhere to all system security protocols established by the Company.
7.5.1Technical Infrastructure Requirements
Personnel must maintain a workspace with a reliable internet connection (minimum 10 Mbps download, 5 Mbps upload), a computer with at least 8GB RAM, a modern multi-core processor, 256GB SSD, and 1080p display. Backup systems and supported operating systems with automatic updates are required. Mobile devices must support security protocols. The Company may audit setups and require upgrades.
7.5.2Access Control and Authentication
Employees and interns receive unique credentials protected by two-factor authentication and strong passwords (minimum 12 characters, mixed case, numbers, special characters, no reuse). Passwords rotate every 60 days, and credentials must not be shared. Compromised credentials must be reported immediately.
7.5.3Data Protection and Storage
Work data must be stored in approved storage solutions or version control systems, with local copies encrypted. Regular backups and secure deletion methods are mandatory. Personal cloud storage is prohibited.
7.5.4Security Incident Response
All personnel must report potential security incidents (e.g., malware, unauthorized access) within 30 minutes via designated channels. The response includes system isolation, documentation, and cooperation with investigations. Regular training and mock incidents ensure preparedness.
7.6Project and Work Standards
All project work and deliverables must conform to the professional standards and methodologies prescribed by the Company.
7.6.1Project Assignment
Project assignments are provided only after all Learning Phase tasks are submitted. Projects may be product-based (potentially requiring minor development) or service-based. Weekly or bi-weekly meetings will be held to discuss project updates, with mandatory attendance and prior notification of meeting details.
7.6.2Development Methodology
Employees and interns must follow the Company's Agile methodology, participating in daily stand-ups, sprint planning, and retrospectives. Sprints last two weeks, with tasks tracked daily in the project management system. Delays or blockers must be communicated immediately.
7.6.3Work Quality and Standards
All work must be clear, well-organized, and meet professional standards. Tasks and deliverables should be easy to understand, with clear explanations where needed. Work should be thoroughly reviewed to ensure accuracy and quality, with documentation to support it.
7.6.4Version Control Practices
Git is used with a specific workflow: branch names follow type/ticket-number/description (e.g., feature/CYA-123/user-authentication), commits follow conventional commits, and no direct commits to main branches are allowed. Pull requests require two reviews, and commits should be focused (under 200 lines).
7.6.5Testing Requirements
Work requires thorough review and testing to ensure it meets requirements, covering typical and edge cases. Issues must be addressed based on severity.
7.6.6Documentation Standards
Projects require clear documentation, including project details, reports, and user guides in Markdown. Architecture Decision Records are mandatory. Documentation must include troubleshooting guides and be updated with project changes.
7.6.7Quality Assurance Process
Work undergoes review and testing to ensure quality. Issues must include detailed steps for resolution. Critical issues require resolution within 24 hours. Accessibility must meet WCAG 2.1 AA standards for user-facing work.
7.6.8Project Management and Tracking
Tasks must be tracked with detailed cards, status updates, and time logs. Dependencies, risks, and resource needs must be documented. Weekly reports and metrics are required per Company templates.
7.7Termination and Refund Policy
The following terms govern the termination of an employment or internship engagement and any applicable refund considerations.
7.7.1Employment or Internship Termination Conditions
The Company may terminate an employment or internship engagement for unauthorized absence (more than 5 days), confidentiality breaches, IP violations, consistent missed deadlines, inappropriate conduct, or actions harming the Company's reputation. Performance-based termination follows warnings, but severe misconduct results in immediate termination.
7.7.2Refund Eligibility Period
Where an intern has chosen the refundable security deposit of ₹500 as their commitment confirmation, a 2% processing fee plus applicable taxes is deducted and the balance is refunded in full upon successful completion of the internship, once the project is handed over as communicated. Attempts to circumvent this requirement result in termination and loss of refund eligibility.
7.7.3Qualifying Conditions for Refund
Refunds are considered for the following qualifying circumstances: (a) Medical Emergencies - serious conditions preventing work, supported by medical reports; (b) Family Emergencies - critical situations involving immediate family, with official documentation; (c) Higher Compensation Opportunity - a full-time job offer exceeding 4 LPA with a verified offer letter. The Company will review documentation and, based on severity, may extend the engagement duration or approve early termination with a refund.
7.7.4Refund Process and Timeline
After the project is handed over, Management requires 3 business days to review and approve the refund before it is initiated. Once initiated, the refund will reflect in the intern's account within 5-7 business days. Requests based on a qualifying condition must be submitted in writing with supporting documentation, and any approved refund will be released only after the completion of the engagement duration.
7.7.5Company Discretion and Appeals
The Company has final authority on termination and refund decisions and may make exceptions at its sole discretion. One appeal per refund request is allowed within 7 days, requiring new supporting documentation. The appeal decision is final and binding.
7.8Leave Policy
The following leave entitlements apply to employees and interns during the term of their engagement.
7.8.1Casual Leave
Employees and interns are entitled to one casual leave per month, which must be requested with at least 2 days' prior notice to HR for approval. Leave requests must be submitted through proper channels with adequate justification.
7.8.2Sick Leave
For sick leave of two or more days, a medical certificate with proper dates must be submitted within 48 hours of returning to work. A single sick day may be granted without a medical certificate at the discretion of management.
7.8.3University Examination Leave
Personnel requiring leave for university examinations must submit official documentation, such as an examination schedule or university notice, at least one week in advance where possible. A copy of the exam timetable or official university correspondence must be provided. If the examination schedule includes significant gaps (e.g., 5–10 days between exams), the Company will only approve leave for the actual exam days and not for the intervening periods.
7.8.4Uncommunicated Leave
If casual or university examination leave is not communicated in advance within the time mentioned above, it will be marked as absent. Sick leave is exempt from this rule.
08Government & Sovereign Terms
The following supplementary terms apply to government agencies, public sector entities, and sovereign organizations engaging CyArt's services.
8.1Sovereign Data Handling
Government client data is subject to enhanced data handling requirements.
8.1.1Data Residency Guarantee
CyArt guarantees 100% data residency within the government client's national jurisdiction. No government data shall be processed, stored, or transmitted across national borders under any circumstances, including for backup, disaster recovery, or maintenance purposes.
8.1.2Personnel Clearance
All CyArt personnel with access to government client data or systems shall hold the security clearance level required by the client's national security framework. Personnel clearance status is verified annually and upon any change in assignment.
8.1.3Air-Gapped Operations
Where required, CyArt deploys services in fully air-gapped environments with no external network connectivity. Software updates and threat intelligence feeds are delivered via physically secured, verified media.
8.2Customized Contractual Arrangements
Government clients may negotiate bespoke contractual terms addressing procurement regulations, security classifications, performance bonds, and sovereign-specific compliance requirements. Such terms are documented in a Government Services Agreement (GSA) that takes precedence over these general Terms.
8.3Audit & Inspection Rights
Government clients retain the right to conduct security audits, compliance inspections, and due diligence assessments of CyArt's infrastructure, processes, and personnel at reasonable intervals with 30 days' advance notice. CyArt shall cooperate fully with all such audits.
09Termination
Either party may terminate the service engagement as described in this section.
9.1Termination for Convenience
Either party may terminate the engagement by providing 30 days' written notice. Upon termination for convenience, the Client is responsible for fees incurred up to the effective termination date.
9.2Termination for Cause
Either party may immediately terminate if the other party: (a) materially breaches these Terms and fails to cure within 30 days of written notice; (b) becomes insolvent, files for bankruptcy, or enters liquidation; (c) engages in fraud, illegal activity, or willful misconduct.
9.2.1Effect of Termination
Upon termination, CyArt shall: (a) cease all processing of Client data; (b) provide Client data export in machine-readable format within 30 days; (c) delete all Client data within 90 days using cryptographic erasure methods; (d) provide a deletion certificate upon request. Outstanding payment obligations survive termination.
10Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflicts of law provisions.
10.1Dispute Resolution Process
In the event of a dispute, the parties shall first attempt to resolve the matter through good-faith negotiations for a period of 30 days.
10.1.1Mediation
If negotiations fail, disputes shall be submitted to mediation under the rules of the Indian Council of Arbitration or a mutually agreed mediation body. Mediation costs are shared equally between the parties.
10.1.2Arbitration
If mediation fails within 60 days, disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Hyderabad, India. The language of arbitration shall be English. The arbitral award shall be final and binding.
10.2Jurisdiction
The courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any matters not subject to arbitration. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property rights or prevent immediate harm.
11General Provisions
The following general provisions apply to these Terms in their entirety.
11.1Entire Agreement
These Terms, together with any SOW, SLA, DPA, NDA, and GSA executed between the parties, constitute the entire agreement and supersede all prior negotiations, representations, and agreements, whether written or oral.
11.2Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
11.3Assignment
Neither party may assign these Terms without the prior written consent of the other party, except that CyArt may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this provision is void.
11.4Waiver
No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.
11.5Notices
All formal notices under these Terms shall be sent in writing to [email protected] or to the address specified in the applicable agreement. Notices are deemed received upon confirmed delivery.
Careers Terms & Conditions
These Terms set out what CyArt Tech expects from its employees and interns, and what you can expect from us in return. Please read them carefully before accepting a position.
01Independent Thinking & Problem-Solving
We would also like everyone to understand an important expectation.
When a task is assigned to you, the responsibility is to research, explore, analyse, and develop a solution using your own knowledge and skills.
Your Team Lead or Manager is there to guide you, not to solve every step of your assigned task for you.
Frequently relying on seniors for every small step is not an effective way to learn or work professionally. Before approaching your Team Lead or Manager:
- Research the problem independently.
- Explore possible solutions.
- Try different approaches within your technical scope.
- Refer to documentation, resources, and relevant learning materials.
- Discuss the problem with your fellow team members.
- Identify exactly where you are stuck and what you have already tried.
Once you have genuinely explored the possible solutions and still face difficulties, reach out to your Team Lead or Manager with a clear explanation of the problem.
Remember, you are part of a team, not working alone. Discuss, collaborate, exchange knowledge, and learn from one another.
02A Professional Mindset
We want everyone to understand that working in a professional environment is different from studying in college or university.
Here, learning is not limited to receiving instructions and following them step by step. You are expected to think independently, take ownership, develop problem-solving abilities, and continuously improve your skill set.
The objective is not just to complete the assigned task but to understand what you are building, why you are building it, and how you can make it better.
03Our Internship Policy: Transparency, Commitment, and Learning
At CyArt, our goal is to provide students with industry-guided internship experiences, practical exposure, and structured mentorship through remote learning.
Our mentors invest time in guiding interns, reviewing their work, and helping them develop practical skills. When an intern discontinues the program unexpectedly, it disrupts the learning process and affects the resources allocated to other participants.
To encourage responsible participation, we have been working on a clear commitment framework that outlines internship expectations, responsibilities, and withdrawal procedures.
We believe students deserve transparency. Any commitment requirements must be communicated clearly before an internship begins, including the applicable terms and conditions. Where a refundable security deposit is offered as an option, its amount, refund eligibility, and refund timeline must be explicitly disclosed.
We welcome genuine questions and constructive feedback. Our focus remains on creating a professional, transparent, and meaningful internship experience for every participant.
3.1Commitment Confirmation
Choose any one of the following:
- Notarised Affidavit: Submit a notarised affidavit using the template and sample provided
- Refundable Security Deposit: Pay a refundable security deposit of ₹500, subject to a 2% processing fee plus applicable taxes
- Letter From University: Submit a letter in the format provided by HR, signed and stamped by the HOD or Principal of your university or college on their letterhead
3.2Security Deposit Refund
If you choose the security deposit, the following terms apply:
- Amount: The deposit is ₹500. A 2% processing fee plus applicable taxes is deducted, and the balance is refunded in full upon successful completion of the internship
- Eligibility: The deposit is refunded once the project is handed over as communicated. The internship tenure is 4 months
- Review: Allow 3 business days after handover for review and approval from Management to initiate the refund
- Timeline: Once initiated, the refund will reflect in your account within 5-7 business days
Our commitment is to structured learning, clear expectations, and continuous improvement.
If you are unsure, please make sure about your decision.
04Professional Conduct & Workplace Behavior
All employees and interns at CyArt are expected to maintain the highest standards of professional conduct:
- Respectful Communication: Treat all colleagues, clients, and stakeholders with courtesy and respect
- Professional Demeanor: Maintain appropriate language and behavior in all workplace interactions
- Collaborative Environment: Foster a positive and inclusive work environment that encourages teamwork
- Confidentiality: Respect company and client confidentiality at all times
- Punctuality: Arrive on time for meetings, deadlines, and scheduled work hours
05Leave Policy
5.1Casual Leave
- 1 Casual Leave per month: Must be requested with 2 days prior notice to HR for approval
- Submit leave requests through proper channels with adequate justification
5.2Sick Leave
- 2 or more Sick Leave days: Requires a medical certificate with proper dates
- Medical certificate must be submitted within 48 hours of return to work
- Single sick day may be granted without medical certificate at management discretion
5.3University Examination Leave
- Proper documentation required: Submit official examination schedule or university notice
- Request must be made at least 1 week in advance when possible
- Provide copy of exam timetable or official university correspondence
If casual or university examination leave is not communicated in advance within the time mentioned above, it will be marked as absent. Sick leave is exempt from this rule.
06Performance Standards & Warning System
6.1Task Management
- Deadline Compliance: All assigned tasks must be submitted before the specified deadline
- Original Work: Copying others' work is strictly prohibited and against company policy
- Quality Standards: Work submitted must meet the expected quality and professional standards
6.2Formal Warning Process
A formal warning will be issued for:
- Failure to submit tasks before deadlines
- Plagiarism or copying others' work
- Not joining scheduled meetings without prior notice
- Violation of professional conduct standards
- Repeated minor infractions
07Termination Policy
7.1Automatic Termination
- After Second Formal Warning: Any mistake or violation following a second formal warning will result in immediate termination
- Unauthorized Absence: Uninformed absence without prior information for more than 5 days will result in termination of employment/internship
For legal enquiries regarding these Terms, contact [email protected].