Refund & Cancellation

5.2.1Refund Policy

Pre-paid annual subscriptions cancelled within the first 30 days are eligible for a pro-rata refund. After 30 days, fees are non-refundable except where required by mandatory consumer protection laws. Project-based engagements are refundable only for undelivered milestones.

9.1Termination for Convenience

Either party may terminate the engagement by providing 30 days' written notice. Upon termination for convenience, the Client is responsible for fees incurred up to the effective termination date.

5.1.2Price Adjustments

CyArt may adjust pricing for renewal periods with at least 60 days' advance written notice. Clients who do not agree to price adjustments may terminate their subscription at the end of the current term without penalty.

3.1Refundable Security Deposit

Pay a refundable security deposit of ₹500, subject to a 2% processing fee plus applicable taxes.

3.2Security Deposit Refund

If you choose the security deposit, the following terms apply:

• Amount: The deposit is ₹500. A 2% processing fee plus applicable taxes is deducted, and the balance is refunded in full upon successful completion of the internship
• Eligibility: The deposit is refunded once the project is handed over as communicated. The internship tenure is 4 months
• Review: Allow 3 business days after handover for review and approval from Management to initiate the refund
• Timeline: Once initiated, the refund will reflect in your account within 5-7 business days

7.7.2Refund Eligibility Period

Where an intern has chosen the refundable security deposit of ₹500 as their commitment confirmation, a 2% processing fee plus applicable taxes is deducted and the balance is refunded in full upon successful completion of the internship, once the project is handed over as communicated. Attempts to circumvent this requirement result in termination and loss of refund eligibility.

7.7.3Qualifying Conditions for Refund

Refunds are considered for the following qualifying circumstances: (a) Medical Emergencies - serious conditions preventing work, supported by medical reports; (b) Family Emergencies - critical situations involving immediate family, with official documentation; (c) Higher Compensation Opportunity - a full-time job offer exceeding 4 LPA with a verified offer letter. The Company will review documentation and, based on severity, may extend the engagement duration or approve early termination with a refund.

7.7.4Refund Process and Timeline

After the project is handed over, Management requires 3 business days to review and approve the refund before it is initiated. Once initiated, the refund will reflect in the intern's account within 5-7 business days. Requests based on a qualifying condition must be submitted in writing with supporting documentation, and any approved refund will be released only after the completion of the engagement duration.

7.7.5Company Discretion and Appeals

The Company has final authority on termination and refund decisions and may make exceptions at its sole discretion. One appeal per refund request is allowed within 7 days, requiring new supporting documentation. The appeal decision is final and binding.